Privacy + Accessibility
Effective date: October 19, 2026
This policy applies to theraccoonmotel.com and the online services operated for Raccoon Motel at 315 E 2nd Street, Davenport, Iowa 52801.
Privacy
Information you provide
We may collect information you choose to provide through the website.
Contact requests
Our contact form may collect your first and last name, email address and message.
Email signup
When you join our mailing list, we collect your email address and subscription preferences. You can unsubscribe at any time using the link included in each marketing email.
Merchandise orders
When you place a store order, we may receive information such as your name, email address, shipping and billing addresses, phone number if provided, products purchased, order total, shipping selection, tax information and order status.
Payment details are processed by the payment provider shown during checkout. Raccoon Motel does not directly store complete payment-card numbers.
Please do not include sensitive personal information in a contact form unless it is reasonably necessary for your request.
Information collected automatically
When you use the website, Squarespace and connected services may automatically collect information such as:
IP address and approximate location
Browser and device information
Pages visited and links selected
Referral source
Date and time of a visit
Website interactions and performance information
Cookie and similar technology identifiers
The site currently uses Squarespace services, Google Analytics, Google Maps and Google reCAPTCHA. These tools help operate the website, understand general traffic, display location information, reduce spam and protect forms.
How we use information
We may use information to:
Operate, maintain and improve the website
Respond to questions, booking inquiries and private-event requests
Process, fulfill and support merchandise orders
Send newsletters and venue updates when requested
Provide order confirmations, shipping updates and customer support
Understand website traffic and performance
Detect spam, fraud, abuse or security problems
Maintain business, tax and accounting records
Comply with applicable legal obligations
Connected services
The website relies on outside services for specific functions.
Squarespace
Squarespace hosts the website and provides forms, ecommerce, analytics and email tools. View the Squarespace Privacy Policy.
Printful
Printful produces and ships made-to-order merchandise. Information needed to fulfill an order, including the recipient’s name, shipping address and order details, may be provided to Printful. View the Printful Privacy Policy.
DICE
Event listings are displayed through DICE. When you follow a ticket link or purchase a ticket, you are using DICE’s website or app, and DICE handles that activity under its own privacy terms. View the DICE Privacy Policy.
Airbnb
The lodging page links to Airbnb listings. Lodging searches, accounts, bookings and payments are handled by Airbnb. View the Airbnb Privacy Policy.
The site uses Google services including Analytics, Maps and reCAPTCHA. Google may receive technical information when those services load. View the Google Privacy Policy.
Social media
The site contains links to Instagram and Facebook. Those services may collect information after you follow a link or interact with their platforms.
These companies maintain their own systems and privacy practices. Raccoon Motel does not control every aspect of how an outside service processes information.
Cookies
Squarespace and connected services may use cookies and similar technologies to:
Keep the website and store working
Remember selections and cart activity
Protect forms and reduce spam
Measure traffic and site performance
Support ticketing, maps and other connected features
You can limit or delete cookies using your browser settings. Blocking certain cookies may prevent parts of the website, checkout or forms from working properly.
When information may be shared
We may share information:
With service providers that operate the website or perform services on our behalf
With payment and fraud-prevention providers
With Printful when necessary to produce and deliver an order
When required by law, court order or a valid government request
When reasonably necessary to protect the safety, rights or property of Raccoon Motel, our customers or others
In connection with a sale, merger or transfer of the business
At your direction or with your consent
Service providers receive only the information reasonably needed to perform their work.
Retention
Information is retained only as long as reasonably necessary for the purpose for which it was collected, including customer service, order fulfillment, accounting, tax, security and legal requirements.
Retention periods may vary depending on the type of information and the service involved.
Security
We use reasonable administrative and technical measures to protect information. However, no website, storage system or online transmission can be guaranteed completely secure.
Your choices and requests
Depending on where you live and which laws apply, you may have the right to request:
Confirmation that we hold personal information about you
Access to certain personal information
Correction of inaccurate information
Deletion of information you provided
A portable copy of certain information
Withdrawal from marketing emails
An appeal if a qualifying privacy request is denied
To make a privacy request, please contact us. Include “Privacy Request” in your message and explain what you are requesting. We may need to verify your identity before acting on a request.
Children’s privacy
The website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
Accessibility
Raccoon Motel wants its website, events, merchandise and venue information to be usable by people with disabilities.
We use the Web Content Accessibility Guidelines as guidance and continue to review areas including:
Keyboard navigation
Screen-reader labels
Color contrast
Heading structure
Image descriptions
Forms and error messages
Link descriptions
Text resizing
Mobile layouts
Event, ticketing and merchandise information
Accessibility is an ongoing process. We test the site using automated tools and make manual improvements when barriers are found. A passing automated test does not guarantee that every person or assistive technology will have the same experience.
Third-party accessibility
Parts of the website rely on third-party services, including DICE, Squarespace, Printful, Airbnb, Google and payment providers. We do not control every part of those services.
If a third-party ticketing, store or booking experience creates a barrier, please contact us. We will try to provide the information or assistance another way when reasonably possible.
Venue access and accommodations
Raccoon Motel is a general-admission, primarily standing-room music venue. A limited number of folding chairs are available when needed.
For questions about physical access, seating, communication needs or another accommodation, please contact us before your visit. Tell us which event you plan to attend and what would help. We will review the request and do what we reasonably can to provide access.
Report a website problem
If something on the website is difficult to access, please contact us and include:
The page or feature you were using
What happened
The device and browser you were using, if known
The assistive technology involved, if any
The best way to reach you
We will review the issue and work to correct it or provide the information another way when reasonably possible.
Contact
Raccoon Motel
315 E 2nd Street
Davenport, Iowa 52801
Contact Raccoon Motel
Changes to this policy
We may update this page when the website, our services or applicable requirements change. The effective date at the top will show the latest revision.